Frequently Asked Quetions

Most questions and concerns can be addressed in this section, but we understand that not everybody will see their answer here. If you have any questions whatsoever, please click the Contact Us button below to get in touch directly, and we'll be happy to assist you in any way we can.

Frequently Asked Questions

I'm ready to start! What do I do first?

That's wonderful to hear! The first step is to go to our Start Here page, schedule your free initial consultation and fill out the intake questionnaire. The Start Here page will have all the details on the steps to getting started building your website. 

What tools will you be using to build my website?

If we're building your website from the ground up, we use a variety of tools that depends solely on the project at hand. You can find a list of those tools here. If you already have a website up and running, then we can most likely use the tools you're already implementing. Get in touch with us for a free consultation and we can further discuss your requirements.

I already have a website on _______ platform, can you rebuild or revamp my website on this instead of Wordpress?

If you already have a website build on a different platform, then get in touch with us and we'll discuss which tools you're using, and if we'll be able to help you. Chances are, we'll be able to build on your current tools no problem. 

When do you require payment?

We require 50% payment at two separate intervals. The initial deposit is due in order to get the project started, and your final 50% payment is due in order to begin the revision phase after listing edits on your rough draft. Over our years of experience we've discovered that these two payment phases work best with our projects and workflow.

What payment options are available?

We accept payment with most major credit/debit cards through Stripe, PayPal or Venmo. Upon deciding on a package that suits your needs, we'll send over an invoice/work order on your preferred payment platform. 

How long will I have to make revisions to the rough draft of the website?

We require our clients to get us a list of revisions within 10 calendar days of receiving our rough draft url link. This keeps our work streamlined and prevents project bottlenecking.

How long will it take to get a rough draft of my website?

Depending on your package and project size, most of our projects take roughly 5-15 business days to get a full, working rough draft url for you to review and list edits for. 

How long will it take to make the final revision edits and deploy my website?

Upon receiving your final edits for your rough draft, along with your final payment, it will take roughly one week for us to make the edits and revisions to your website. Once we get the final go ahead from you and this version, it will take another 24-48 hours for the website to go live.

Will my website be mobile responsive?

Yes! We make all of our websites fully custom to suit every user's individual experience. After we make the desktop version of your website, we then go through and make it responsive for tablets and mobile devices. This is included with every package purchase.

What happens once my website is live on the web?

Once your website is live and online, you have two main options. You can either choose to take the reins and manage or add content to your website as you see fit, or you can choose from one of our affordable, peace of mind hosting plans available on our website. You can let us know what you require with our free consultation, and we can suit your needs.

What do I need in order to get started?

Our biggest rule is; the more you have, the better. In order to get started, we'll need to have our 100% free consultation. This consultation is required for a multitude of reasons, which we list on our free booking page, but other than that the main things we'll need is a website domain (i.e. www.example.com), your current website details if you have any, 50% deposit as discussed during our call, and finally, as many resources as you currently have, from information about you and your brand, to overall goals for this project, to as many images or videos you may have. If you don't have anything, don't worry, we deal with that all the time and can assist you as needed.

How soon can you start my project?

To ensure the highest quality for each and every project we partake in, our schedule tends to ebb and flow as the year goes on. We take on a limited number of projects at any given time, allowing us to give the proper attention to each client, while making sure our timeline doesn't get extended longer than it needs to be. 

What if I want to make changes to my website on my own?

No problem! We design every site so it's easy for you to go in and make changes as you see fit. If you'd like to send us a list of revisions or additions, you can do so and we'll charge a fee based on those tasks. Similarly, if you're a member with one of our hosting plans, then your edits may be covered in your monthly allowance. You can view details on our Packages & Pricing page.

How long will my project take?

Your project's timeline from start to deployment will vary greatly depending on your project's needs. Most projects are done within a month of getting started, but it requires diligence from both sides. Once we submit a rough draft for you to approve, getting any revisions and edits to us within 10 calendar days will help streamline our workflow and keep our projects moving forward consistently. 

Why don’t you share project references?

There's a number of reasons why we don't share direct client references with the public or other clients. We've listed a few of the major ones below.

1. Many clients update or edit their site, and/or have somebody they work with do an edit, which changes the original delivered website aesthetically and possibly functionally. For this reason, we can't keep up with every client's current website status and how it would reflect the quality of our work. 

2. We don't always agree with and/or endorse the content we help build or publish. We keep our opinions out of any legally acceptable website, and for that reason, don't want the public to interpret our affiliation with such websites as anything more than a strict working relationship in regards to the functionality of their brand. 

3. We protect the privacy of our clients; past, current and future. In the past, we've had clients become inundated with inquiries regarding our working relationship. Being that most of our clients are extremely busy building their brand, we decided to reduce any type of inbox clutter for them as much as we can.

This is just a few of the main reasons why we keep the vast majority of our projects private in nature.

Why do you require a free consultation with every project?

We require a free consultation with every new project in order to build a human relationship. As strange as that may sound, it actually proves beneficial for both sides to have this initial meet and greet. We know our questionnaire has plenty of questions, and this allows us to get further detail after reviewing your submission, as well take notes on our end to ensure we're not missing anything. After this consultation, we'll decide if this project sounds like a good fit for us, and we'll get started on the steps to making your dream website a reality. 

Do you teach, consult or coach on a 1-to-1 basis?

Yes! We offer consulting and coaching packages for anybody who wants to learn any facet of what we do on a daily basis. If you want to master the tools we use, we can help you get on your way to building nearly any type of online brand. Likewise, if you have an employee or resident tech person, then we can teach them everything about your new website that they'll need in order to comfortably take over the reins and grow the brand. Get in touch with us with a free consultation, and we'll discuss your goals further.

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